New interpreter and translation services for use in GP surgeries

New interpreter and translation services for use in GP surgeries

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1 August 2022


This engagement is now closed. Thank you to everyone who took part and gave feedback.

New interpreter and translation services for use in GP surgeries

The local NHS is looking to procure new translation and interpreter services for people to use when they go to their GP surgery. This includes people whose first language is not English and people who communicate through British Sign Language (BSL).

The Staffordshire and Stoke-on-Trent Integrated Care Board (ICB) is the new organisation that controls the total NHS spend for the area. It wants to hear from people who use the services to see what is working well, and what they would like to change. The current interpreter services are mainly provided through ASSIST, dDeaflinks and VISS. Translation services are currently mainly provided by Language Line.

The ICB is holding two focus groups in September to gather feedback from residents in Staffordshire and Stoke-on-Trent . The focus groups will be used to specifically gather feedback on those who use interpretation services. Translation services will be looked at separately.  The two focus groups for interpreter services are:  

  • Friday 2 September, 10:15am until 11:15am, Rising Brook Baptist Church Centre, Burton Square, Stafford, ST17 9LT (this event will be looking at services provided by ASSIST) 
  • Monday 12 September, 12pm – 1pm The Bridge Centre, Birches Head Road, Stoke-on-Trent, ST2 8DD (this event will be looking at services provided by dDeaflinks and VISS) 

If you are unable to attend the focus groups in September, you can share your views via this survey here: https://nhs.researchfeedback.net/s.asp?k=165606466484

If you, or a family member, use interpreter or translation services when communicating with your GP surgery, please share your views to help the local NHS shape the future services.

The feedback from this survey will help the ICB decide what aspects of the current services should be kept, and what can be improved going forward.

The survey will close at 11pm on Sunday 18 September 2022. If you have any questions about this engagement, please email ssotics.comms@nhs.net or call 0333 150 2155.