NHS 111

NHS 111 can help if you have an urgent medical problem and you’re not sure what to do.

Go online to https://111.nhs.uk/ or call 111. Alternatively, download the NHS App

In Staffordshire and Stoke-on-Trent, we’re continuing to provide a new and improved way for you to access urgent NHS care when you need it.

Our current enhanced offer enables the 111 service to directly book patients into time slots for emergency departments and same day emergency care services, when clinically appropriate. 

In line with the national plan, residents of Staffordshire and Stoke-on-Trent have been able to benefit from this service since December 2020.

This need has always been present but has been brought into focus during the coronavirus pandemic, which now moving to the endemic phase is a catalyst for such change to occur more quickly.

By triaging a greater number of patients through 111 first, we can reduce unnecessary attendances at emergency departments and help keep staff and patients safe in waiting rooms.

Importantly, our priority is to help people get to the right service for their needs in the quickest way.  The ambition over time is that more patients will use the 111 service so we can make sure they get to the right part of the NHS first time.

Alternative access to NHS 111

If you have difficulties communicating or hearing, you can:

• Call 18001 111 using the Relay UK app on your smartphone, tablet or computer, or via a traditional textphone; or
• Use the NHS 111 British Sign Language (BSL) interpreter service if you’re deaf and want to use the phone service.

NHS England has produced this video to help people with a learning disability, autism or both, to use the NHS 111 service.

Other resources are also available on the NHS 111 service including:

• a large print guide to NHS 111
• an easy read guide to NHS 111
• an audio guide to NHS 111

For any further information, or if you would like to support the 111 First campaign across your network, then please contact mlcsu.staffsccgscomms@nhs.net