NHS 111

NHS 111 Online can help if you have an urgent medical problem and you’re not sure what to do.

Visit online at https://111.nhs.uk/ or call 111. Alternatively, download the NHS App

In Staffordshire and Stoke-on-Trent, we’re continuing to provide a new and improved way for you to access urgent NHS care when you need it.

Our current enhanced offer enables the NHS 111 Online service to directly book patients into time slots for emergency departments and same day emergency care services, when clinically appropriate. 

Alternative access to NHS 111 ONline

If you have difficulties communicating or hearing, you can:

• Call 18001 111 using the Relay UK app on your smartphone, tablet or computer, or via a traditional textphone; or
• Use the NHS 111 British Sign Language (BSL) interpreter service if you’re deaf and want to use the phone service.

NHS England has produced this video to help people with a learning disability, autism or both, to use the NHS 111 Online service.

Other resources are also available on the NHS 111 Online service including:

• a large print guide to NHS 111
• an easy read guide to NHS 111
• an audio guide to NHS 111