Contact us

Advice and complaints

For advice and complaints please contact the Patient Advice and Liaison Service (or PALS). This is a free, informal, confidential help and advice service for patients, carers and their families. It is there to help when you need advice or have concerns about health-related matters or simply don’t know where to turn. PALS is open from 9.00 am to 4.00 pm Monday to Friday (excluding bank holidays).

Freephone: 0808 196 8861

Email: PatientServices@staffsstoke.icb.nhs.uk

Freedom of Information (FOI) requests

The Freedom of Information Act 2000 provides a right of access to a wide range of information held by public authorities, including the NHS.  The purpose is to promote greater openness and accountability. Information on making an FOI request can be found on the Freedom of Information page.

Information on other services

For information or advice on our other services, please contact our Admin team on 0300 123 1461 or email enquiries@staffsstoke.icb.nhs.uk.

Communications enquiries

For queries relating to the website, campaigns or engagement/consultations currently taking place, please email the Communications and Engagement Team at ssotics.comms@staffsstoke.icb.nhs.uk.

Media enquiries

For media enquiries, you can phone our media team on 0333 150 1602 or email mediacsu@nhs.net.