Our urgent and emergency care services are dealing with many challenges, nationally and locally.

Rising demand at emergency departments (EDs): More and more people are using EDs. This is making them very busy, with long waiting times, especially for patients who have less serious conditions or injuries.

Uncertainty about where to go for urgent care: Often, patients going to EDs with minor conditions or injuries could be seen more quickly by other services, but people may not be aware of the options, or how NHS 111 can help.

Staffing shortages: EDs are feeling the pressure with fewer staff available. This is due to various factors, including retirements, not enough new trainees, and the high stress of the work.

An ageing population: Many people who visit EDs are over 65 years old, and as this age group expands, the demand on EDs rises. Health services can help by providing more support and preventative care earlier on.

We are investing in services, and must ensure we provide value for money. We must make the best use of the available budget to meet our local patients’ needs.

Our urgent and emergency care strategy aims to tackle these challenges in Staffordshire and Stoke-on-Trent.

How these challenges affect us all