Patient advice and liaison service

Patient advice and liaison service

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1 July 2022

The Patient Advice and Liaison Service (or PALS) is a free, informal, confidential help and advice service for patients, carers and their families. It is there to help when you need advice or have concerns about health-related matters, or simply don’t know where to turn.

PALS can help with questions about the ICB itself or about any of the health services commissioned in local hospitals or your community.

PALS will:

  • help you get the information you need about the NHS
  • listen and respond to your concerns, suggestions, queries or compliments
  • sort out problems quickly on your behalf in an informal and friendly manner
  • use your feedback to help improve services
  • tell you how to get more involved in your own healthcare
  • help you to make a formal complaint
  • signpost you to other agencies or organisations who can assist you.

Please contact us via one of the methods below and we will be happy to help.

Freephone: 0808 196 8861


PALS is open from 9.00 am to 4.00 pm Monday to Friday (excluding bank holidays).

Any information will be treated in confidence. We may need to collect personal information from you to help provide the best possible service, but we will not share your details with anyone without your consent.